Read about how to manage and reduce your workplace risk, keeping your employees safe and making your workplace compliant.

A strong safety culture has big impact on reducing workplace accidents

According to the Occupational Safety and Health Administration (OSHA), developing a strong safety culture has the single greatest impact on accident reduction of any workplace practice. That is why this in your workplace should always be a top priority for managers and supervisors in your organization.

What is a Safety Culture?

A safety culture consists of shared beliefs, practices and mindsets that exist at an organization and form an atmosphere of attitudes that shape behavior in a positive way. An organization’s safety culture is a direct result of the following factors:

  • Management and employee norms, assumptions and beliefs
  • Management and employee attitudes
  • Values, myths and stories
  • Policies and procedures
  • Supervisor priorities, responsibilities and accountability
  • Production and bottom-line pressure versus quality issues
  • Actions, or lack thereof, to correct unsafe behaviors
  • Employee training and motivation
  • Employee involvement and buy-in to the process

Four simple steps will ensure this type of work environment. Making these changes will save you money and increase your staff’s productivity:

  1. Total management buy-in and leadership.  Without the top brass believing in safety, there will be no employee involvement.  That’s up to you.
  2. Complete a worksite analysis.  BCN Services can perform such an analysis free of charge at your place of business that will establish a baseline and allow you to measure future improvements.
  3. Hazard prevention and control.  BCN Services will help you identify hazards that may be corrected in one of three ways:  Engineering controls, administrative controls or the use of personal protective equipment.
  4. Ongoing, individualized training.  BCN Services has more than 250 on-line safety courses available to you, covering a vast range of industries, environments, topics, and issues that are all OSHA compliant.  We will design and create a specialized library of online courses just for you at no charge.

Please contract Patrick Boeheim at 800-891-9911, ext. 108, to arrange a time for a productive and informative “safety walk-through.” We are excited to show you the special services available.  At BCN Services, we are here to support your efforts at starting and maintaining a strong safety culture.



Patrick Boeheim, Risk Manager

Survive the summer heat at work and home with these tips

Summer heat can be more than uncomfortable — it can be a threat to your health, especially for older adults and children. Whatever your age, don’t let the summer heat get the best of you.

There are two serious situations where heat can affect you and your health:

Heat exhaustion

Heat exhaustion occurs when a person cannot sweat enough to cool the body, usually the result of not drinking enough fluids during hot weather. It generally develops when a person is playing, working, or exercising outside in extreme heat.  Feeling thirsty means your body is on the road to becoming dehydrated, so don’t wait to drink until you are thirsty, especially if working (or exercising) outside in extreme heat. Symptoms of heat exhaustion include:

  • Dizziness, weakness, nausea, headache and vomiting
  • Blurry vision
  • Body temperature rising to 101°F
  • Sweaty skin
  • Feeling hot and thirsty
  • Difficulty speaking

A person suffering from heat exhaustion must move to a cool place and drink plenty of water.

Heat stroke

Heat stroke is the result of untreated heat exhaustion. Symptoms include:

  • Sweating
  • Unawareness of heat and thirst
  • Body temperature rising rapidly to above 101°F
  • Confusion or delirium
  • Loss of consciousness or seizure

Heat stroke is a serious medical emergency that must be treated quickly by a trained professional. Until help arrives, cool the person down by placing ice on the neck, armpits and groin. If the person is awake and able to swallow, give him or her fluids.

Tips for staying cool

  • Drink plenty of water – In hot weather, drink enough to quench your thirst. The average adult needs eight 8-ounce glasses of water a day—more during heat spells.
  • Dress for the weather – When outside, wear lightweight clothing made of natural fabrics and a well-ventilated hat.
  • Stay inside if possible – Do errands and outside chores early or late in the day.
  • Eat light – Replace heavy or hot meals with lighter, refreshing foods.
  • Think cool!  After work, take a cool shower or apply a cold compress to your pulse points.

Does your workplace have first aid materials and policies in place to assist employees who may be in distress due to extreme heat? BCN Services can help you review these and make recommendations for changes. Contact us if we can help.




Patrick Boeheim, Risk Manager

Safe workplace boosts morale and work quality, lessens staff turnover

When employees work in a good, safe environment, they feel that they can make a difference. There are fewer staff absences, less staff turnover and an improved quality of work.

A safe environment boosts employee morale, increasing productivity, efficiency and profit margins.

There are direct costs related to a work-related accident and Workers’ Compensation claim but also indirect costs that follow workplace injury incidents. How an incident investigation is handled will determine if the employee impact is positive or negative.

Start with a solid investigation

A starting point is to implement BCN Service’s Effective Accident Investigation Program.  Proper and thorough accident investigation is required to mitigate future injuries and assure workers that you take accidents seriously.

Once the accident cause is identified, establish procedures to ensure that similar accidents don’t happen again. It also allows an employer to reestablish a productive worksite environment.

Coordinate a Return-to-Work program and policy

An effective Return-to-Work program is also an important aspect of a successful Workers’ Compensation program. Effective return-to-work includes:

  • Returning employees to work quickly
  • Providing ongoing positive communication
  • Providing assistance during the rehabilitation process

Research shows that companies offering Return-to-Work programs recover faster, and are released from medical care sooner.

No matter how safe a worksite is, accidents can still happen. With BCN Service’s trained professionals you can reduce accident costs and increase employee morale. Contact us for more information.


BCN 25-year logo

On-the-job safety: How to reduce risks for new employees

Providing a safe working environment and ensuring a safe start when new employees begin working for you is not only the right thing to do, it’s the law.

The Michigan Occupational Safety and Health Administration has a general provision requiring employers to ensure that workers are provided with proper information, instruction and supervision to protect their health and safety while performing their jobs.

This provision applies to all workers, whether new to their jobs or not, but offering the best possible supervision and introduction to workplace safety is critical for anyone new on the job.

What should employers consider?

The following tips can help employers ensure new employees are ready for work:

  • Always conduct new hire orientation and safety training.
  • Ask new workers about their previous safety education and work experience. Don’t assume a new employee knows the basics of workplace safety.
  • Verify that every new worker knows his/her rights and responsibilities, including the right to:
    • participate in health and safety training, and safety programs in the workplace;
    • know about hazards they may be exposed to on the job;
    • refuse unsafe work; and
  • Explain that the employee has a responsibility to follow safety procedures and wear any personal protective equipment (PPE) that may be required.

New employees have a higher injury risk

New employees are at a greater injury risk than their more experienced coworkers. As with all employees, workers new to the job must take an active role in protecting themselves. This includes:

  • Understanding all necessary safety measures before starting work. If they are unclear, instruct them to ask for clarification before they begin a task.
  • Following all safety measures at all times, avoiding shortcuts and wearing and maintaining required PPE.
  • Knowing how to operate, handle and respect all equipment that may be encountered on the job.
  • Ensuring machine guards are in place if required on equipment.
  • Following hazard warnings when using chemicals and obtaining safety data sheet (SDS) on hazardous chemicals if necessary.
  • Asking about emergency procedures and being prepared to follow them in the event of a chemical spill or fire.

Take extra steps if English is a second language

If English is a worker’s second language, it can contribute to on-the-job accidents and injuries. To promote worker safety, you should post signage and safety communication materials in the language in which your employees are fluent.  Contact BCN Services at 734-994-4100, ext. 108 or ext. 132 to order signage in Spanish.

Do you have questions about workplace safety at your business?  We have training and tools necessary to keep your workplace safe.  Contact BCN Services for assistance or call 734-994-4100.

Patrick Boeheim, Safety and Risk Manager


Weathering the cold: How to survive the Polar Vortex!

Protect your skin!   With temperatures at 10 degrees or below and wind chills between -10 degrees and -40 degrees, you or your child’s skin can get frostbitten in minutes.  Areas most commonly affected are the nose, ears, cheeks, chin, fingers and toes.  Older adults with reduced blood circulation should take special precautions .

Here are some general tips for weathering the cold:

  • Limit outdoor activity to 15-20 minutes at a time
  • Dress properly : use layers, head covering, wind protection and keep dry
  • Take care to protect against injury causing falls

Orthopedic surgeons offer the following suggestions:

  • If you are crossing icy walkways or roads, shuffle your feet and bend your knees
  • Warm up indoors with light exercise and stretches before shoveling snow
  • Push the snow, don’t lift it if possible.  If you have to lift, do it the correct way:

-Squat with your legs apart, knees bent and back straight.

-Lift your legs, pushing through with your heels.

-Do not bend at the waist and do not over reach

  • Avoid twisting.  Push, small steps, toes in front of you, never twist!

These simple but effective tips can keep you and the people you care for safe.

BCN 25-year logo

New OSHA system takes a global approach to classifying chemical hazards

When was the last time you saw the words “OSHA” and “harmonized” in the same sentence?  That’s what we thought too.

But as of Dec. 1, 2013, we all need to be aware of some upcoming changes about chemical hazards and OSHA’s new Globally Harmonized System, or GHS.  The changes are definitely for the better and the Dec. 1 date will not require much time or energy beyond some basic employee training.

That said, BCN Services’ clients should be aware of the following:

  • The Globally Harmonized System takes an international approach to hazard communication and provides world-wide agreement on classifying chemical hazards with a standardized approach to labeling safety data sheets.  (Material Safety Data Sheets will now be referred to as Safety Data Sheets).  The new system will provide a harmonized classification criteria for the health, physical and environmental hazards of chemicals.
  • One of the major drivers of this change has been the globalization of the world economy.  GHS establishes a standard “language” to understand the hazards of chemicals no matter where you are in the world or where the chemicals are shipped to or shipped from, which is a vast improvement towards safety.
  • You will gradually start to see new labeling.  Chemical distributors will no longer be able to ship containers that do not comply with new labeling as of Dec. 1, 2015 and chemical manufacturers, importers, distributors and employers must start using new labels and safety data sheets by June 1, 2015.  (BCN Services will provide more information as those dates approach).

Here’s what you need to do at this point

  1. OSHA requires employers to have their employees who handle hazardous chemicals and substances trained on the new label elements and safety data sheet formats by Dec. 1, 2013.  Examples of hazardous chemical and substances are:  asbestos, carcinogens, vinyl arsenic, inorganic arsenic,  lead, cadmium, benzene, formaldehyde, ethylene oxide, spray finishing using flammable and combustible materials, oxidizing gases,  gases under pressure, pyrophoric liquids/solids/gases.  If you do not work with such substances, this new standard may not apply.
  2. If this new standard does apply to any of your employees, call BCN Services at 800.891-9911, ext. 108 and we can set-up a 17 minute on-line safety course entitled “Globalize Your Communication” that will take care of your training compliance.  Upon receipt of a user name and password from BCN Services, visit our homepage.
  3. BCN Services will handle all record keeping for this OSHA-compliant training.
  4. Training can be accomplished individually or in a group setting with several employee’s taking the online course  together.  It’s your choice.
  5. To receive your user name and password, contact Danielle Knuth via email at
  6. To discuss any questions you may have regarding the Globally Harmonized System, please contact Patrick Boeheim at 800.897-9911, ext. 108.



Patrick Boeheim, Risk Manager

Your Next Government Deadline (psssst…it’s OSHA!)

Years ago, before seat belt laws were even dreamed of, I took an insurance class as part of a fleet insurance safety program.  I remember the impact walking out of that class:  From that moment on, my routine was to get in the car, pull that strange shoulder strap (kind of a new feature in cars!) across my body, and connect that buckle.  I felt pretty unsafe—almost naked—if I discovered I hadn’t buckled up.

Fast forward a lot of years.  I just became certified by OSHA by completing my “OSHA 10-Hour”, in a class with seven of BCN’s best clients.   It is a designation which I always looked at with interest, because 10 hours of anything, particularly government regulation, seems daunting.  I can assure you, the risk management professionals that organized and taught this class needed every minute to focus the audience of owners, managers, and key administrators on learning to stay safe, and complying with the very detailed OSHA law.

In every module, we started by reviewing raw statistics on fines assessed to businesses, and what drove those amounts.  Chilling, to say the least.  Then we learned step by step,  video by video, demonstration by demonstration, situation by situation, what it takes to do it right.  The Safety Data Sheet (what used to be Material Safety Data Sheet, or MSDS), is your roadmap.  PPD’s are required by us as business owners to protect workers from untimely and serious injury (lost time, cost).  Reacting properly to an incident, from reporting, to investigating using the 5-Whys, gives you a shot to prevent the next injury and get it right going forward (lost time, cost).  Too often, we just accept that things happen in the workplace; I can confidently say that these problems can be prevented.

So you are all worried about Obamacare (the Affordable Care Act), right?  How about December 1st?  What’s that, you say?  All of our worksites will have completed the initial requirement for the Globally Harmonized System for OSHA compliance by that date.  We will then work to help you through Phase II and beyond.

As a business owner, when I hire people, it is my responsibility to keep my employees safe, no matter what the environment.  OSHA always seemed like a four letter word and something to avoid.  But the truth is, the OSHA body of work provides a great framework to keep employees productive, creating your products and delivering your services, and making you more profitable.  I couldn’t recommend this  OSHA 10-hour workshop enough for creating a great business environment and culture of success.

Thank you to Amerisure, Wells Fargo, attending clients, and the entire Risk Management team of BCN Services.  The next “Certified OSHA-10 Hour” is scheduled for February 6 & 7, 2014.  I would highly recommend this to our clients.  Please contact us to reserve your spot in this workshop.




Andrew (Andy) C. Hans, CEO

Follow these 4 steps to achieve a successful safety program in your workplace

Implementing a quality safety program is essential to reducing workplace accidents.  This is an effective way to ensure you stay in compliance with safety standards.

More importantly, it is the cornerstone of building a comprehensive safety culture, which is the best way to reduce work-related injury and illness and their associated costs.

Four basic elements of a successful safety program are strongly recommended:

Management Leadership and Employee Involvement

The highest levels of management commitment are necessary to ensure that everyone at work is protected from injury and illness hazards. Without continued management support there is no way a safety program will get off the ground.

Annual safety goal-setting and action planning with employee input sets the stage for the company’s safety culture.  BCN Services can provide you with the tools and assistance you need in establishing a safety program at your place of business.

Worksite Analysis

A worksite analysis involves a basic self-inspection checklist to help identify safety hazards at your place of business.  This checklist covers such items as a review of general housekeeping, condition of tools and equipment, status of fire extinguishers, first aid supplies, ladders, personal protective equipment, office safety, etc.

In addition to identifying existing hazards so they can be dealt with, a self-inspection will denote safety conditions at the start of your program, establishing a baseline that will allow you to measure improvement going forward.

Reviewing employee injury records can also be a valuable exercise to help identify a common cause for injuries.  BCN Services provides you a report on the status of your injuries four times a year in the Quarterly Report.

Periodic review of your program’s effectiveness, along with ongoing monitoring of employee injuries, is needed for your safety program’s continued success.

Employee Training

All employees should receive sufficient training to understand their individual safety and health responsibilities and how to fulfill them. Supervisors should provide each employee with safety materials and personal guidance pertaining to his or her job. These measures might include:

  • Making sure that each employee has access to a safety manual for review and future reference.
  • Delivering a personal copy of safety rules, policies and procedures pertaining to safety in the workplace.
  • Asking questions and answering employees’ questions to ensure knowledge and understanding of safety rules, polices and job-specific procedures described in the safety program manual.
  • Training each new employee using verbal instruction and demonstration on how to perform assigned job tasks safely.
  • Observing employees performing their work and making sure they are doing it safely. If they are not, the supervisor must provide additional training before permitting the employee to work without supervision.

Refresher training should occur periodically to keep standards high. If work environments or job tasks change, employees should receive updated instruction.  BCN Services’ on-line safety course library is rich in training material and is available at under the login section > Online Safety Training.

Hazard Prevention and Control

All hazards discovered during the worksite analysis should be eliminated if possible and alternate control methods should be used for hazards that remain. This may include engineering or administrative controls or the use of personal protective equipment.

It is also recommended that you determine which safety standards apply to the work being conducted at your place of business so individual safety and health programs can be established for each.

Creating an effective safety program for your organization based on the above Four-Point Program is a great first step in reducing your organization’s workers’ compensation costs. Coupled with ongoing safety initiatives and program benchmarking, this can mean thousands of dollars saved in premiums, increased productivity and reduced claims costs.

Do you have questions about safety in your workplace?  BCN Services can help you assess your situation and create a safety-oriented environment.  Contact us at 1-800-891-9911 or contact us here.


Patrick Boeheim, Risk Manager

Learn symptoms of heat illness and how to treat or avoid it

When the temperature rises, your body and car have a lot in common: If you push either one too hard, they can overheat! This safety edition of the BCN HR Blog discusses how you can avoid heat illness, recognize its symptoms, and how to treat it whether on the job, working in the yard, or even relaxing by a pool or lake:

Follow the suggestions below and learn how to stay cool in hot weather:

  • Wear loose, light-colored clothing and a hat.
  • Adapt to hot conditions gradually and avoid overexerting yourself during peak temperature periods.
  • Drink water frequently—at least eight ounces every 20 to 30 minutes. Stay away from liquids containing caffeine; they tend to increase urination, which causes rapid depletion of body liquids.

The signs and symptoms of heat illness

Watch out for these signs:

  • Heat Cramps – severe muscle spasms in the back, stomach, arms, and legs, which are attributed to the loss of body salt and water during periods of heavy perspiration.
  • Heat Exhaustion – heavy sweating, cool or pale skin, nausea, headache, weakness, vomiting, and fast pulse.
  • Heat Stroke – high body temperature, no sweating, red and often dry skin, rapid breathing and pulse, headache, nausea, vomiting, diarrhea, seizures, confusion, or unconsciousness.

First-aid suggestions for employees

Treating heat illness as soon as possible is very important. Follow these suggestions:

  • Heat Cramps – move to a cooler area and allow the person to drink approximately six ounces of water every 15 minutes. Follow up with a medical examination.
  • Heat Exhaustion – move  to a cooler area and keep the person lying down with their legs slightly elevated. Cool their body by fanning and applying cool, wet towels, and allow a conscious victim to drink approximately six ounces of water every 15 minutes. Follow up with a medical examination.
  • Heat Stroke – instruct a bystander (if present) to call an ambulance. Meanwhile, move the person to a cooler area, remove outer clothing, immersing the person in cool water or apply cool, wet towels or cloths to the body. Do NOT give liquid, and treat for shock until professional help arrives. Heat stroke is life-threatening, so move fast!

Safety Reminder for all

The risk of heat illness increases with age, poor diet, being overweight, insufficient liquid intake, poor physical condition, and/or when taking medication. Never take salt tablets without your doctor’s approval.

Do you need help or safety materials for your workplace? Contact us for assistance.


Patrick Boeheim, Risk Manager

Take a Step in the Right Direction: Complete a Worksite Safety Analysis

Frequency and severity are the two main factors that drive up the costs of workers’ compensation.  Frequency means how often claims occur.  Severity means how much claims cost.

In the not-too-distant past, underwriters have given employers a “get out of jail free” card when it came to frequency.  They didn’t give frequency as much weight as they did to severity.  But, times are a-changin.’  In the future, underwriters will give both factors equal footing.  And that’s something to consider when it comes to safety.

What can I do to ensure my workplace is as safe as possible?

One simple thing to you can do:  Periodically review potential hazards through the use of a self-inspection checklist before an injury or incident occurs.  A  checklist helps to identify unsafe or potentially unsafe conditions and practices which are likely to result in injury or illness to an employee.

Ask questions such as this:

  • Are materials stored so they do not stick out or fall?
  • Are emergency exits clearly marked?
  • Are your tools and equipment in good condition?

If asking such questions raises further concerns about safety at your place of business, all the better.  BCN Services can help with that!

Here’s a simple goal to accomplish:  Identify three areas or topics you feel your employees would benefit from regarding safety training and to further advance a safe work environment. Then call BCN Services and let us set up those training sessions for you and your employees.  Most sessions take about 15 minutes.  We’ll also handle the related record-keeping and provide a  “certificate of completion” to each employee showing your commitment to their safety.

Whether you need to start or continue conversation about safety at your place of business, each of these suggestions will help ensure your employees feel comfortable in alerting you or another member of management when they see things that look hazardous or out of place.  That promotes shared responsibility.

Safety experts tell us that every accident or injury is preventable.  Each of these suggestions will help you in improving frequency and severity regarding workers’ compensation claims.

Whether or not you’ve experienced claims in the past, a proactive safety program is an effective way to create and sustain a positive work environment and a successful business for you, your family and your employees.

And that’s definitely a step in the right direction!

Do you have questions about safety in your workplace?  BCN Services can help you assess your situation and create a safety oriented environment. Call us at 1-800-891-9911 or contact us here.


Patrick Boeheim, Risk Manager