If you talk to any business owner today and ask them what their biggest challenge is, they will likely say finding and keeping good people. They would engage you in a long conversation about the challenges they face when losing their good ones and how they have a very difficult time recruiting or finding replacements. This is a time and money drain for any organization.
Don’t wait until your good people leave to learn what it takes to keep employees or why they stayed as long as they did? Conducting “stay” interviews is an easy way to take the pulse of what is happening in your business. If you want more great people, simply ask your current great employees for their input. Stay interviews will help build employee engagement and foster a good culture as you build trust with employees.
How to get started
- Select a few of your key employees and ask them to participate. You want more of these engaged and honest individuals on your team.
- Explain why you are asking them to take part: that they are a valued member of the staff and that this is to help you retain and recruit more employees with their gifts and skills.
- Conduct these stay interviews once or twice each year and do them within the same timeframe. Do not wait until employees become disengaged, or even worse, leave, to understand what’s going on.
- Make it known you desire their honest feedback. That includes the good, the bad and the ugly. Employees must feel safe to express their opinions and that the manager will have an open mind and not get defensive. They should never feel there will be retribution for any of their comments.
- Focus on the positives/wins that they express. Create and share your action plan from the results of the stay interviews. People want to know they have been heard and are making an impact.
Following is a list of the best questions to get the stay interview process started. They are open-ended, easy to ask, get the conversation energized questions, and the response will contain valuable insight and make a difference in keeping your employees.
- What do you look forward to when you come to work?
- Why do you stay working here?
- Do you feel that we fully use your talents in your current role? Are their additional talents/interests/experiences that you could offer?
- What are the frustrations or less desirable parts of your role that you would like to do less of?
- What is an example of any recent recognition or acknowledgement that you received that increased your engagement to the company?
Make the process a win-win
Stay interviews are an inexpensive and effective way to drive your business improvements forward quickly. The management team receives honest feedback and the employee feels valued and empowered to help make the business better.
Take the feedback and put it into action. Communicate your actions with your company and recognize the impact the feedback has provided. It will be a win-win for both employer and employee.
Do you need additional help and tips for employee retention? Contact your BCN Services representative, your partner for all of your company’s HR needs.
Corey Decker, Sales Manger